Frequently asked questions

About our products

What does chakki-fresh mean?

Chakki refers to a traditional stone-grinding mill. Chakki-fresh atta is ground on stone wheels rather than steel rollers, preserving the wheat germ, bran and natural oils — giving you better nutrition, natural aroma and rotis that stay soft longer.

What is kachi-ghani or wood-pressed oil?

Kachi-ghani presses seeds at room temperature without heat, keeping the oil below 45 °C throughout. This preserves natural flavour, antioxidants and fatty acid profiles that high-heat refining destroys.

Are your products certified organic?

We work with farmers using traditional, chemical-free methods. While formal certification is ongoing, every batch is lab-tested and we share results on request. Our promise: no pesticides, no adulteration, no hidden additives.

What is A2 Bilona Ghee?

A2 refers to milk from indigenous desi breeds (like our Hallikar cows) that produce only the A2 beta-casein protein. Bilona is the traditional hand-churning method: curd is set from raw milk, churned with a wooden bilona churner to extract butter, then slowly simmered into ghee.

Orders and delivery

Which states do you deliver to?

We deliver pan-India across all 28 states and 8 union territories. Delivery typically takes 3–6 business days after dispatch.

Is there a minimum order value?

No minimum order. Shipping is free on orders over ₹999. A flat shipping fee applies for smaller orders.

How long does dispatch take?

Since products are milled or pressed to order, dispatch takes 1–2 business days. You will receive a tracking link via SMS and email once your order ships.

Returns and refunds

What is your return policy?

If you receive something damaged, incorrect or below quality standard, contact us within 7 days of delivery with a photo and we will replace it or refund you in full — no questions asked.

Can I return an opened product?

For hygiene reasons we cannot accept returns of opened edible products unless there is a quality issue. Please reach out — we will always find a fair solution.

How do I contact support?

WhatsApp is fastest. You can also email hello@kripashi.com. We respond within 4 business hours, Mon–Sat 9 am – 7 pm IST.