Terms & Conditions

Last Updated: June 2026

Welcome to Kripashi. These Terms & Conditions govern your access to and use of the Kripashi website, products, and services. By accessing, browsing, creating an account, or placing an order through our website, you agree to be bound by these Terms & Conditions.

1. About Kripashi

Kripashi is an online platform offering groceries, spices, grains, oils, dry fruits, and other food and household products for sale within India.

Throughout these Terms, “Kripashi”, “we”, “our”, and “us” refer to the owner and operator of the website, and “you” refers to the user or customer.

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts under applicable Indian law to use our services and place orders.

If you are under 18 years of age, you may use the website only under the supervision of a parent or legal guardian.

3. Account Registration

To access certain features of the website, you may be required to create an account.

You agree to:

  • Provide accurate and complete information.
  • Keep your account credentials secure and confidential.
  • Update your information when necessary.
  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts found to contain inaccurate information or engaged in misuse of the website.

4. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual packaging, colour, or appearance may vary.
  • Prices may change without prior notice.
  • Product availability is subject to stock availability.

We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

5. Orders and Acceptance

Placing an order on the website constitutes an offer to purchase products.

An order is considered accepted only after confirmation by Kripashi and successful processing of payment (where applicable).

We reserve the right to:

  • Cancel orders due to pricing errors.
  • Cancel orders due to product unavailability.
  • Refuse suspicious or fraudulent transactions.
  • Limit quantities purchased by a customer.

In the event of cancellation after payment, the amount paid will be refunded in accordance with our Refund Policy.

6. Payments

Payments may be made through approved payment gateways, including debit cards, credit cards, UPI, net banking, wallets, or other methods displayed on the website.

Kripashi does not store complete card or banking credentials.

All payment transactions are subject to the terms and security practices of the respective payment service providers.

7. Delivery

We currently deliver products only within India.

Estimated delivery timelines are indicative and may vary due to:

  • Location
  • Weather conditions
  • Public holidays
  • Courier or logistics delays
  • Circumstances beyond our reasonable control

Risk and ownership of products pass to you upon successful delivery.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements shall be governed by our Return & Refund Policy available on the website.

Customers are encouraged to inspect products upon delivery and report issues within the period specified in the applicable policy.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false, misleading, or fraudulent information.
  • Attempt unauthorised access to the website or associated systems.
  • Upload malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the website.
  • Use automated tools to scrape, copy, or extract data from the website.

10. Intellectual Property

All content on the website, including text, graphics, logos, photographs, product descriptions, designs, and software, is owned by or licensed to Kripashi and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.

11. Privacy

Your use of the website is also governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.

12. Disclaimer

The website and all products and services are provided on an “as available” basis.

While we strive for accuracy, we do not warrant that:

  • The website will always be uninterrupted or error-free.
  • Product information will always be completely accurate or current.
  • The website will be free from technical issues beyond our control.

To the maximum extent permitted by law, Kripashi disclaims all warranties except those expressly required by applicable law.

13. Limitation of Liability

To the extent permitted by law, Kripashi shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the website or purchase of products.

Our total liability in connection with any order shall not exceed the amount paid by you for the relevant order.

14. Force Majeure

Kripashi shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including natural disasters, government actions, strikes, pandemics, technical failures, transportation disruptions, or internet outages.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page and become effective upon publication.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts at Indore, Madhya Pradesh.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

Email: [support@kripashi.com]

Address: Indore, Madhya Pradesh, India