Refund and Returns Policy

Last updated: June 2026

At Kripashi FreshRoots, your satisfaction is our priority. Since we deal in perishable food products milled and pressed to order, our returns process is designed to be fair, fast and hassle-free.

Our freshness guarantee

Every order leaves our facility fresh and sealed. If your product arrives damaged, leaking, incorrect or does not meet our quality standard, we will replace it or refund you in full — no questions asked.

Eligible claims

• Product arrived damaged or leaking
• Wrong item or quantity shipped
• Product quality is clearly below standard (rancid oil, mouldy grain, etc.)
• Package not delivered within 15 days of dispatch

How to raise a claim

Contact us within 7 days of delivery via WhatsApp (+91 98765 43210) or email (hello@kripashi.com) with your order number and a photo of the issue. We will respond within one business day.

Non-returnable items

For food hygiene and safety reasons, we cannot accept returns of products that have been opened and used normally, or products returned beyond 7 days without a valid quality complaint.

Refund timeline

Approved refunds are processed to your original payment method within 5–7 business days. You will receive an email confirmation once the refund is initiated.

Cancellations

Orders may be cancelled within 6 hours of placement. After that, milling or pressing begins and cancellation may not be possible. Contact us immediately on WhatsApp for the fastest response.