Privacy Policy

Last updated: June 2026

Kripashi (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using the Kripashi website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Email address
  • Date of Birth
  • Mobile number
  • Billing and delivery addresses
  • Account login credentials
  • Order history
  • Communication preferences

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your complete credit card, debit card, UPI, or banking credentials on our servers.

Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Website usage information
  • Cookies and similar technologies
  • Referral and exit pages

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and delivery updates
  • Communicate important service-related information
  • Improve our website, products, and customer experience
  • Detect fraud, misuse, and security incidents
  • Comply with legal and regulatory obligations
  • Send promotional offers, newsletters, and marketing communications where permitted by law

We may also contact you through email, SMS, WhatsApp, or phone regarding your orders, support requests, and promotional campaigns.

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Delivery and logistics partners for order fulfilment
  • Payment gateway providers for payment processing
  • Technology and service providers assisting in website operations
  • Legal, regulatory, or government authorities where required by law

All such parties are expected to maintain appropriate confidentiality and security measures.

4. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Fulfil orders
  • Resolve disputes
  • Comply with legal, accounting, and tax requirements

Once no longer required, information is securely deleted or anonymised.

5. Applicability of policy

By accessing, using, browsing, or purchasing on Kripashi and/or by submission of Information (and in case of a minor – submission of your Information either by your parents or your guardian), you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your Information in accordance with the terms of the Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Please note we do not offer the Products under this website outside India, however, you may be able to access or browse the Website from outside the Republic of India. Your Information will primarily be stored and processed in India and may be governed by the applicable laws (including data protection laws) that are different from those that apply in the country in which you are located.

This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 including any amendments thereto. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access Kripashi.

Cookies

Our website uses cookies to remember items in your cart, keep you signed in, and understand how visitors use our site. You can disable cookies in your browser settings, but some features — like the shopping cart and checkout — may not work properly without them.

Payment Information

All payments are processed through secure, PCI-DSS compliant payment gateways (UPI, cards and net banking). Kripashi FreshRoots does not store your card, UPI or bank details on its own servers.

Sharing Your Information

We do not sell or rent your personal information to third parties. We share your details only with trusted service providers — such as courier partners, to deliver your order, and payment gateways, to process payments — solely for the purpose of fulfilling your order.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or loss.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by writing to us at care@kripashi.com. You can also unsubscribe from marketing emails using the link in any newsletter we send.

Children’s Privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, write to us at care@kripashi.com or call +91 83199 31968.